Privacy Policy
Last updated: 11 November '25
This Privacy Policy describes how Delights By Bill (“Delights By Bill”, “we”, “us”, or “our”) collects, uses, and shares your personal information when you visit or make a purchase from delightsbybill.com (the “Site”), use our services, or otherwise interact with us (collectively, the “Services”).
For purposes of this Privacy Policy, “you” and “your” refer to the user of our Services — whether you are a customer, website visitor, or another individual whose information we may collect.
Please read this Privacy Policy carefully. By using our Services, you agree to the collection and use of your information as described below.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, business operations, or legal requirements.
Any updates will be posted on this page, and the “Last updated” date will be revised accordingly. We encourage you to review this page periodically. Continued use of our Services after any changes constitutes your acceptance of the updated Privacy Policy.
How We Collect and Use Your Personal Information
We collect personal information to provide, improve, and manage our Services. The type of information we collect depends on how you interact with us — for example, whether you are browsing the Site, placing an order, or contacting customer support.
In addition to the specific purposes outlined below, we may use your information to communicate with you, comply with legal obligations, enforce our Terms of Service, and protect our business and users from fraud or misuse.
Information We Collect Directly from You
Information you provide directly to us may include:
* Contact details: name, address, phone number, and email address.
* Order information: billing address, shipping address, payment details (via our payment provider), email, and phone number.
* Account information: username, password, and other security-related information if you create an account.
* Customer support information: details you share with us when contacting our team (for example, inquiries or complaints).
You may choose not to provide certain information; however, this may limit your ability to use certain parts of our Services.
Information We Collect Automatically
When you visit or interact with our Site, we may automatically collect certain data (“Usage Data”) using cookies, pixels, and similar technologies. This may include:
* Your IP address
* Device type and browser information
* Referring and exit pages
* Dates and times of access
* Interaction data (such as pages visited, clicks, and time spent on the Site)
This helps us understand how users engage with our Site and improve your browsing experience.
Information We Collect from Third Parties
We may receive information about you from third-party sources, including:
* Shopify, which powers our online store.
* Payment processors, who handle payment information to process your orders.
* Analytics and marketing partners, who help us understand user behavior or deliver relevant promotions.
* Third-party tools, such as email or advertising platforms.
All third-party partners are required to handle your information in accordance with applicable privacy laws and this Policy.
How We Use Your Personal Information
We use your information for the following purposes:
1. Providing Our Products and Services
To process your orders, complete transactions, manage your account, communicate about deliveries, returns, or exchanges, and ensure smooth operation of our store.
(Processing based on our contract with you.)
2. Marketing and Advertising
To send promotional content, special offers, and updates via email, SMS, or online ads, and to personalize your experience.
(Processing based on our legitimate business interests or, where required, your consent.)
3. Security and Fraud Prevention
To detect and prevent fraudulent, unauthorized, or illegal activity and to maintain the safety of our Services.
(Processing based on our legitimate interests in maintaining a secure platform.)
4. Customer Support and Service Improvement
To respond to your questions, handle complaints, and improve our Services based on your feedback.
(Processing based on our legitimate business interests.)
Cookies
We use cookies and similar tracking technologies to operate and improve our Site.
Cookies help us remember your preferences, improve functionality, and analyze website performance.
You can manage cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of some website features.
For details about Shopify’s cookie usage, please visit:
🔗 https://www.shopify.com/legal/cookies
How We Share Personal Information
We may share your information in the following ways:
* With service providers and vendors (e.g., Shopify, payment processors, shipping partners, and analytics providers) who perform functions on our behalf.
* With business and marketing partners to deliver advertisements or promotional offers, where legally permitted.
* With our affiliates and trusted partners to operate and improve our Services.
* When required by law, or to protect our rights and users’ safety.
* In business transfers, such as mergers or acquisitions, where your data may be transferred as part of the transaction.
We do not sell personal information. Where the term “sale” or “sharing” applies under data protection law, it only refers to limited data-sharing for advertising purposes and is done in compliance with legal requirements.
Third-Party Links
Our Site may contain links to external websites not operated by us.
We are not responsible for the privacy practices, content, or security of such third-party sites. We encourage you to review their privacy policies before providing any personal information.
Children’s Data
Our Services are not directed at children, and we do not knowingly collect personal information from anyone under the age of 16.
If you believe your child has provided personal data to us, please contact us at orders@delightsbybill.com, and we will promptly delete the information.
Security and Data Retention
We take reasonable precautions to protect your personal information from loss, misuse, and unauthorized access.
However, no online system is completely secure, and we cannot guarantee absolute security.
We retain your information only for as long as necessary to fulfill the purposes outlined in this Policy, including to comply with legal obligations, resolve disputes, and enforce agreements.
Your Rights
Depending on your location, you may have the following rights regarding your personal information:
* Access / Right to Know – Request a copy of the information we hold about you.
* Right to Rectify – Request corrections to inaccurate or incomplete information.
* Right to Delete – Request deletion of your personal data.
* Right to Data Portability – Request a copy of your information in a portable format.
* Right to Restrict or Object – Ask us to stop or limit certain processing.
* Withdraw Consent – Where processing is based on consent, you may withdraw it at any time.
* Opt-Out of Marketing – You can unsubscribe from promotional emails at any time using the link provided in those messages.
To exercise your rights, please contact us at orders@delightsbybill.com.
We may request proof of identity before processing certain requests.
Complaints
If you have concerns about how your personal information is handled, please contact us first at orders@delightsbybill.com.
If you are not satisfied with our response, you may contact the UK Information Commissioner’s Office (ICO) or your local data protection authority.
International Data Transfers
Your personal information may be processed or stored outside the country in which you reside, including by service providers located in other countries.
When transferring data internationally, we ensure appropriate safeguards are in place — such as using the UK’s or EU’s Standard Contractual Clauses — to ensure your data remains protected.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, you can reach us at:
📧 orders@delightsbybill.com
📍 Delights By Bill, Unit 15-16, Fountain Business Park, Fountain Lane, Oldbury B69 3BH